You haven't searched anything yet.
EXTRAORDINARY PEOPLE. EXCITING POSSIBILITIES. GREAT OPPORTUNITY.
Custom Truck One Source has changed the way the industry looks at specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers. Your success is what's next with Custom Truck One Source.
Are you a driven candidate with solid truck service and management experience? If so, we are looking for you! We are looking for an experienced Truck Service Manager who will partner with our team. The role is located at our El Reno, OK location.
THE IDEAL CANDIDATE
You understand the heavy equipment business and have a drive for being an active part of solutions. You set the bar high and set an example for other leaders and colleagues on how to work collaboratively with the highest level of integrity.
PRIMARY RESPONSIBILITIES
•Forecasts goals and objectives for the department and strives to meet them.
•Prepares and administers an annual operating budget for the service department.
•Attends managers’ meetings as requested.
•Understands, keeps abreast of, and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA right-to-know, etc.
•Hires, trains, motivates, counsels and monitors the performance of all service department employees.
•Directs and schedules the activities of all department employees.
•Provides technical assistance to employees as needed.
•Conducts meetings with department employees to discuss activities and problems of mutual interest.
•Monitors technicians’ payroll records.
•Conducts monthly safety meetings.
•Establishes and maintains good working relationships with customers to encourage repeat and referral business.
•Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
•Serves as liaison with factory representatives.
•Greets all customers promptly and fives fair estimates on costs and time required for repairs and maintenance.
•Handles all customer complaints.
•Break down estimates into labor and parts before the job is started so that repair technicians are aware of time allowances.
•Quality-checks completed jobs.
•Keeps abreast of new equipment and tools available and recommends purchases.
•Accounts for all documents, ensuring that none are missing.
•Controls the performance of the department using such tools as daily operating control, efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts.
•Maintains reporting systems required by general management and the factory.
•Monitors repair order trends, such as number of repair orders completed, number of times per repair order, dollar sales per repair order, dollar sales per service advisor, etc.
•Ensures that customers’ service files are up-to-date and are readily available for reference.
•Monitors the location and care of shop tools.
•Collects account receivables for service work.
•Follows up on parts department orders to ensure parts availability. Ensures that customers’ trucks and equipment are kept clean.
•Attends factory-sponsored training classes.
•Must have a working knowledge and understanding of safety requirements and practice them.
•Must refer to MSDS when using any chemicals, substances and materials, understanding the MSDS information, and abiding by MSDS required personal protective equipment. Must require employees to wear gloves, safety glasses and other PPE for all tasks requiring their use.
•Understands and follows federal, sate and local regulations such as those governing the disposal of hazardous wastes.
•Ensures the disposal of used oil, grease, antifreeze and filters in the assigned location to ensure EPA compliance.
•Conducts Custom Truck safety training for all Truck Service employees and follows all safety requirements.
EXPERIENCE
•High school diploma or the equivalent.
•Requires a minimum of five years of direct experience as a heavy-duty diesel truck mechanic, and/in addition to five years managing a service department
BENEFITS
•401(k) with Employer Match
•Competitive Health Care
•Dental, Vision, and Life Insurance
•Paid Vacation, Sick and Holidays
•STD/ LTD
•Partner Discounts
•Investment in Employee Development
Equal Employment Opportunity Employer
Custom Truck One Source provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Full Time
Transportation
$66k-84k (estimate)
02/17/2024
05/11/2024
UNION GROVE, WI
200 - 500
2019
CRAIG KIERZEK
$200M - $500M
Transportation
The job skills required for SERVICE MANAGER include Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a SERVICE MANAGER. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by SERVICE MANAGER. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for SERVICE MANAGER positions, which can be used as a reference in future career path planning. As a SERVICE MANAGER, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary SERVICE MANAGER. You can explore the career advancement for a SERVICE MANAGER below and select your interested title to get hiring information.
If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Manager job description and responsibilities
A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.
02/28/2022: Frankfort, KY
The Guest Service Manager oversees all property operations, ensuring that the highest levels of hospitality and service are provided.
02/08/2022: Poughkeepsie, NY
The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.
01/17/2022: Lansing, MI
Maximized sales by providing excellent customer service and minimize loss through proper utilization of standard operating procedures.
12/13/2021: Frankfort, KY
Responsible for understanding each customer's expectations and delivering services as needed.
02/15/2022: Abilene, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Manager jobs
Employers require that a viable candidate for a service manager position possess excellent computer skills.
01/13/2022: Middlesex, NJ
A few years of experience from a service oriented role, preferably with focus on customer experience and account management.
01/25/2022: Atlanta, GA
Experienced leader with proven record providing exceptional customer service operations.
01/21/2022: Grand Rapids, MI
Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.
01/27/2022: Pittsburgh, PA
The service manager must also be able to work under stress besides handle stress.
12/20/2021: Pittsburgh, PA
Step 3: View the best colleges and universities for Service Manager.